Return Policy

Return Policy

We get it — sometimes things don’t work out, and that’s okay. At Exaquo Fashion Store, we make returns simple and stress-free.

🔄 Return Window

You have 14 days from the date your order is delivered to request a return.

To be eligible:

  • Items must be unworn, unwashed, and in their original condition

  • Tags must still be attached

  • Items must be returned in original packaging

🚫 Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on the following:

  • Final sale items

  • Gift cards

  • Intimates, bodysuits, or swimwear

  • Any item returned after 14 days without approval

📦 How to Start a Return

  1. Email us at carlobilly@exaquo.com with your order number and the item(s) you’d like to return.

  2. Our team will respond with return instructions and a return address.

  3. Ship the item(s) back to us. Return shipping costs are the customer’s responsibility unless the return is due to our error.

💳 Refunds

Once we receive and inspect your return, we’ll issue your refund to your original payment method.
Please allow 5–10 business days for your bank to process the refund.

⚠️ Received a Damaged or Incorrect Item?

We’re so sorry! Please contact us within 3 days of receiving your order with a photo and description of the issue — we’ll make it right.

📫 Questions?

We're always happy to help.

📧 Email: carlobilly@exaquo.com 
📞 Phone: +1 (813) 454-0691
🕒 Hours: Monday–Friday | 9:00 AM – 6:00 PM (EST)

Style with confidence — and return with ease.
Thank you for shopping at Exaquo Fashion Store!