Refund Policy
Refund & Return Policy
We want you to love what you wear — but if something’s not quite right, we’re here to make it right.
🔄 Easy Returns
If you're not 100% satisfied with your purchase, you can request a return within 14 days of receiving your order. Items must be unused, unwashed, and in their original condition and packaging.
💸 Refunds
Once your return is received and inspected, we’ll issue your refund back to your original payment method.
Please allow 5–10 business days for the refund to appear on your statement.
❌ Items Not Eligible for Return
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Final sale items
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Gift cards
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Intimates, bodysuits, or swimwear (for hygiene reasons)
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Items returned after 14 days without prior approval
📦 How to Start a Return
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Email us at wilnaut@truespark.shop with your order number and reason for return.
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We’ll reply with return instructions and a return shipping address.
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Pack the item securely and send it back. Return shipping costs are the customer’s responsibility unless the return is due to our error.
⚠️ Damaged or Wrong Items?
We sincerely apologize! If your item arrives damaged or incorrect, please contact us within 3 days of delivery with photos. We’ll take care of it right away.
📫 Questions?
We’re here to help with anything.
📧 Email: carlobilly@exaquo.com
📞 Phone: +1 (813) 454-0691
🕒 Hours: Monday–Friday | 9:00 AM – 6:00 PM (EST)
Fashion should feel good — and so should your shopping experience.
Thank you for trusting Exaquo Fashion Store!