FAQs

Frequently Asked Questions (FAQs)

1. Where do you ship?

We currently ship across the United States and select international locations. Shipping options and costs are shown at checkout.

2. How long does shipping take?

  • Standard Shipping (U.S.): 5–10 business days

  • International Shipping: 10–20 business days
    Please note: shipping times may vary depending on your location and order volume.

3. How do I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. You can also track your order on our website under Order Tracking.

4. Can I return or exchange an item?

Yes! We offer hassle-free returns within 14 days of delivery. Items must be unworn, unwashed, and in original packaging. For more details, see our Returns Policy.

5. What if I receive a damaged or incorrect item?

We’re so sorry! Please email us at wilnaut@truespark.shop within 3 days of receiving your order. Include your order number and a photo of the item, and we’ll make it right.

6. Do you offer discounts or promo codes?

Yes — follow us on social media and subscribe to our newsletter to get the latest updates on sales, exclusive offers, and promo codes.

7. How can I contact you?

You can reach us anytime by email at carlobilly@exaquo.com  or by phone at +1 (813) 401-8370 (Mon–Fri, 9AM–6PM EST).

Still have questions?
We’re always here to help. Visit our Contact Us page or send us a message anytime.